We are the only brand to accept returns on backless bras (provided that they are unused). We are not only confident in our product, we also recognise how important customer satisfaction is. We want you to buy with confidence and peace of mind. We appreciate that bra sizing isn’t straight forward so we accept returns if you’ve ordered the wrong size (applies to full priced items only).
InvisiBra is sent with plastic films covering the adhesive, so that you may press the cup against your body to check for sizing. If you are in doubt, please do not remove the plastic film. Once the sticky surface is tampered with, which includes removing the plastic film, touching it with your fingers, applying the cups to your skin, you will not be able to return the item. The sticky surface is very sensitive to touch and dust, so please be careful when you’re handling the cups. If there is evidence that the plastic film has been removed, we will refuse your returns request and the item will be discarded. Please note that all items bought on sale are final. Any free gifts sent with first orders must also be returned if the original order is returned.
If the item you have received is faulty, then please get in touch with us by emailing us at firstname.lastname@example.org as soon as possible for an exchange or full refund. An item is classified as faulty if it is received damaged, or where a manufacturing fault occurs within 3 months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
Returns are free. If you have decided to return an item, please send the items back to us within 28 days of receiving it. Include your sales invoice (or a copy of the order confirmation email) in the box so that we may identify your order. Returns sent back without the correct documentation will not be processed. Take the parcel to the Post Office and obtain a proof of sending. We cannot be responsible for lost packages. We will process your refund once we receive the item. Returns sent back after the 28 days will not be processed. Please note that items bought as a set need to be returned together for a full refund. If only part of the set is returned, the item kept reverts to its full price which will be deducted from the refund.
For your free returns label, please visit the Royal Mail website.
You are responsible for the shipping costs of returning the item to us. Please ensure against loss and damage, as we cannot issue a refund until we receive the item and in a state where we can resell it. Please send the item back to Lavalia Ltd, 4 Brunswick Terrace, The Knoll, Beckenham, BR3 5LL. Please mark the parcel and customs form as “RETURNED GOODS”. Parcels improperly marked will give rise to an import VAT which will be passed on to you and deducted from your refund.